Front Desk Administrative Assistant

eliminating racism
empowering women
YWCA Lancaster

YWCA Lancaster is looking for a full-time Front Desk Administrative Assistant, who is an integral part of our team.

Starting pay rate: $16/hr.

Hours: 830am-530pm Monday-Friday

What your day looks like:

• Answers phones and outside visitors in a welcoming, positive manner. Communicates effectively.

• Transfers calls accurately to the extension or voicemail.

• Maintains the phones by clearing all voicemails and accurately addressing messages left for staff.

• Record receipts and payment vouchers accurately.

• Provides general program information to the public.

• Accepts donations following procedures.

• Processes daily mail.

• Follows opening/closing procedures assuring security for front desk area.

• Responsible for the Front Desk coverage schedule. Plans for coverage needs that may occur.

• Ensure that copies of necessary forms are kept updated and stocked.

• Responsible for maintaining office machines and equipment.

• Monthly copier readings, weekly copier calibration and coordinating recycling of toner cartridges.

• Assist the communication team with special events.

• Responsible for ordering office supplies and maintaining inventory of general office supplies for general administration.

• Responsible for ensuring that the copier room is neat, orderly, and free from clutter.

• Participate in at least one YWCA mission related activity annually.

• Responsible for creating and mailing thank you letters to all donors.

• Assist with Sales Force software, entering donor’s information and keeping software updated.

• Assist HR with New Hire Orientation set up.

• General knowledge of operating a credit card machine to be able to process resident payments or donations.

• Contacting Shred-It as needed to schedule pick up.

• Maintain and update employee contact list on SharePoint.

• Maintaining postage balance and maintenance of the postage machine.

• Create and maintain employee birthday and anniversary calendars in SharePoint.

• Performs other duties as required.

Who you are:

• Candidates must possess the desire and ability to embody the YWCA’s mission of eliminating racism and empowering women.
• Knowledge of general office procedures.
• Ability to communicate orally and in writing in English, using correct grammar, and spelling.
• Organized and detail oriented.
• Knowledge of word processing and spreadsheets and ability to use telephone.
• Ability to lift and carry up to 15 lbs. and make deliveries and pick-ups within a six-block radius.
• Bilingual English/Spanish is a plus.
• Experience with multi-line phones and excellent communication, customer service and math skills.
• Knowledge of general office procedures
• Experience with QuickBooks is a plus.
• High School Diploma is required.

Benefits:

• Medical, Dental, Vision after 30 days of employment
• Retirement plan with employee match
• Employee Assistance Program
• Life Insurance
• Long/Short Term Disability
• Aflac
• 403b Plan
• Paid Time Off (PTO), Paid Holidays, Floating Holiday
• Training and Development Opportunities
• No cost participation in YWCA activities and seminars
• Childcare at a discounted rate
• Parental leave
• 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion)

Who we are:

YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Everything we do is based on the belief that all women and families have the right to be safe and choose the direction of their lives. Since 1889, we have served children and adults in the community through a variety of programs. Current offerings include the Racial Equity Institute, Dorothy Height Book Club and Lunch & Learns on current topics; Kepler Hall residence, home to fifty women, men and children; YWonderful Kids providing child enrichment for ages six weeks to five years and before/after school care in a number of settings; Sexual Assault Prevention and Counseling Center with a 24 hour hotline and no-cost professional counseling for survivors of sexual assault and their significant others. Our programs address the fact that far too many individuals experience violence, and lack economic security, and these issues disproportionately impact women and people of color. If we want to empower all women, we must also tackle racism. When all women and families can reach their full potential, our communities thrive.

We are always looking for talented individuals to join our team. As a progressive company with strong core values, we offer a professional working environment and a competitive benefits package as well as the opportunity for personal and professional growth.

Equal Opportunity Employer

YWCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.