Director of Human Resources

About YWCA South Hampton Roads

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under the general supervision of the Chief Executive Officer (CEO), the Director of Human Resources holds full strategic and operational responsibility for the entire HR lifecycle. This leadership role is proactive and service-oriented, consistently demonstrating responsiveness, partnership, flexibility, and a collaborative approach to problem-solving.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

Leadership

• Provide human resources leadership consulting to CEO and Executive Leadership Team on major issues related to HR and employment
• Act as the steward/ambassador of the YWCA SHR mission and values to foster a positive climate among YWCA SHR team members
• Implement a human resources strategy and multi-year plan that ensures human resources services are integrated and aligned with organizational needs
• Provide team coaching and mentorship and offer culturally relevant conflict resolution and problem-solving strategies
• Partner with leadership in support of organizational goals and objectives and ensure policies and practices are managed consistently and fairly
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization's Human Resource Management System (HRMS)

Management

• Manages the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Manage and maintain the organization’s Human Resources Management System (HRMS) in collaboration with the Finance team
• Manage personnel records for all employees

Compliance

• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
• Manage the organization’s mandatory training and statutory compliance; keep records and submit reports as required by law
• Ensure all YWCA SHR leadership adheres to legal and operational compliance requirements affecting team members
• Provide leadership, representation and oversight for all legal compliance issues including but not limited to court cases, unemployment, risk management and any legal issues that impact the organization’s operations, policies, staffing and clients
• Remain current with employment laws and regulations, and changes and current trends in human resources practices

Compensation and Benefits

• Design compensation plan, including job descriptions and classifications; conduct compensation analysis and market research for salary structures and adjustments
• Manage an employee benefits program that maximizes value to team members including vendor and broker relationships, enrollments, communication with employees and prospective employees about benefits and changes to benefits, processing leaves, and verifying and processing documentation for COBRA
• Supervise the communication, enrollment, and administration of plans administrative processes, including invoice reconciliation and offboarding
• Assess the competitiveness of human resources programs and practices in relevant markets and make recommendations for improvements and changes.

Employee Relations and Talent Management

• Directly handle employee relations issues, conducting and documenting investigations where necessary.
• Coach and advise managers on employee performance issues and personnel matters
• Oversee the recruitment and onboarding processes, including support for job descriptions, job advertising, applicant screening, interviewing, background checks, and new hire orientation.
• Support the recruitment and onboarding process for volunteers
• Process unemployment and workers’ compensation documentation

Additional Duties

• Adhere to all YWCA SHR policies and procedures
• Perform other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration or related field from an accredited college/university required; Masters degree preferred
• SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional
• (SHRM-CP) certification preferred
• Minimum of 5 years of professional Human Resources generalist experience, including experience with employee relations, benefits administration, and compensation
• Minimum of 2 years of supervisory experience
• Previous experience with Paylocity HRMS is preferred
• The ability to work in a multi-location environment

Other Requirements

• Must be 18 years of age
• Must complete the training programs of YWCA SHR
• Must complete a successful background check
• Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential

Skills and Competencies

• Demonstrated commitment to YWCA SHR's mission and cultural competency/humility and respect for diversity
• Thorough knowledge of human resources compliance governing 60 -employee organizations in Virginia, including relevant laws
• Excellent judgment, with the ability to handle difficult issues and conversations with great composure, sensitivity, tact, and compassion
• Highly organized with strong abilities in developing and maintaining efficient systems for managing information. Skilled in proactive planning, managing multiple projects simultaneously, and meeting tight deadlines while maintaining quality and attention to detail
• Solid facilitation skills including reflective listening and conflict management
• Impeccable discretion and track record of keeping privileged and sensitive information confidential
• Excellent written and verbal communication and public speaking skills with ability to research field-related, intersectional topics, and develop/deliver written reports and presentations Self-directed; team player and must have a positive attitude
• Ability to collaborate with groups and individuals from diverse backgrounds
• Good technical aptitude, with the ability to quickly learn new technologies and applications
• Flexibility and adaptability to changing priorities and organizational needs
• Proficient in the use of Microsoft Applications, including Outlook, Word, PowerPoint, Teams, and Excel and social media platforms

CORE VALUES

The Director of Human Resources is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality. A typical work week is M-TH 9:00am-5:00pm and F 9:00am-4:00pm.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• While performing the duties of this job, the employee is required to:

o Frequently walk, use hands to finger, handle or feel objects, tools or controls and talks or hears

o Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl

o Ability to lift and carry up to 25 pounds

o Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

o The noise level in the work environment is moderately loud

o Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

COMPENSATION: This position offers a hiring range of $65,000 – $68,000 that is based on experience and a full benefits packet to include health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, exempt position.

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit an online application at ywca-shr.org to include a cover letter, and resume.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.