What are the responsibilities and job description for the Case Manager position at YWCA West Central Michigan?
The YWCA West Central Michigan is seeking a_ Case Manager_ to join our Safe Connections team. The pay range is $17.00 – $19.58 per hour, dependent on experience. This position is full-time, nonexempt and will report to the Senior Director of Nonresidential Services.
About YWCA West Central Michigan
Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.
Benefits Package for Full-Time Staff
At the YWCA, we value our employees and offer a comprehensive benefits package, including:
· Paid Time Off: Up to 2 weeks of sick time per year in addition to vacation accrual starting your first day
· Medical Insurance: Choose between two plans—one is fully paid by the employer for employee-only coverage!
· Dental & Life Insurance: Employer-paid dental and basic life insurance.
· Additional Coverage Options: Voluntary life, vision, and lump sum disability insurance.
· Retirement Plan: After two years of qualifying service, the YWCA USA and YWCA West Central Michigan contribute a combined 7% of your salary into a retirement fund—no employee contribution required!
This package reflects our commitment to supporting the well-being and financial security of our staff.
About the Position
This position provides case management services to YWCA Safe Connections program participants, with the goal of facilitating parent-child contact in a safe and supportive environment. Case management duties include intake, assessments, reporting, ongoing advocacy and service coordination. Individuals must possess strong customer service skills, adhere to an ethical code of conduct, possess excellent written and oral communication skills, ability to set and maintain boundaries, capability of de-escalating agitated individuals, maintain organization and documentation. The Case Manager is also responsible for co-leading the Safe Connections team, including but not limited to recruiting, training, scheduling, and leading staff as well as management of program resources.
Who We Are Looking For
· Bachelor’s degree in social work (or related field) and 2 years of experience working with families is required. Additional experience in human or social services, particularly regarding knowledge of domestic violence and child abuse, is preferred.
· Valid MI Driver’s license
· Access to reliable transportation
· First Aid/CPR certificates (or obtain certification within 30 days of hire)
· Experience working with diverse populations
· Experience with Microsoft Office computer applications required
· Bilingual is a plus
WORKING CONDITIONS
· Work environment includes typical office setting and live supervision in designated visitation rooms. Visitations are potentially unpredictable based upon the degree of stress experienced by participants.
· Irregular work hours may exist, including early morning, evening, weekends, and holidays.
· Conditions are subject to occasional exposure to agitated or threatening individuals.
NEXT STEP
The YWCA celebrates diversity through encouraging applicants from diverse experiences, backgrounds, and identities to apply. Applications accepted through Monday, March 24th 2025 at 8 am.
Job Type: Full-time
Pay: $17.00 - $19.58 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $17 - $20
