Intake Specialist

Intake Specialist

at Zócalo Health

$26/hr Remote (Los Angeles County) Full-time Entry level

#communityhealth #healthequity #latinohealth #healthcare

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

About Our Team

Our care model is designed to meet members wherever they are—whether in their homes or communities.. As part of our team, you will go above and beyond to support the teams that engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services.

Role Description

Zócalo Health is seeking an organized and compassionate Intake Specialist to serve as the initial point of contact for patients accessing our care services. This role is essential in ensuring that patients receive seamless support as they begin their healthcare journey with Zócalo Health. The Intake Specialist will complete intake appointments, manage patient documentation, and coordinate follow-up care. This role also supports outreach events and documentation for outreach and claims submission efforts.

The ideal candidate is bilingual in English and Spanish, highly organized, detail-oriented, and passionate about improving access to healthcare in underserved communities.

About the Role

Patient Intake and Coordination

• Complete scheduled intake appointments with patients to collect necessary information and consents. Intake appointments can be virtually or in person.
• Update and maintain the county-based case management tracker for all patients.
• Create care planning accounts for new patients.
• Schedule follow-up appointments with the assigned case manager and/or the Zócalo Health clinical team.

Outreach and Community Engagement

• Attend outreach events and professionally represent Zócalo Health to community members and partners.
• Collect and document patient interest and contact information at community events.
• Support outreach efforts by assisting with Athena documentation for outreach attempts and claim submission.

Documentation and Communication

• Accurately document patient information and activities in electronic health records (EHR) and trackers.
• Escalate any issues or barriers to care to the appropriate team members promptly.
• Collaborate with members of theClinical Operations teams to ensure patients receive timely and coordinated care.

Requirements for the Role

Education and Experience

• Minimum of 1-3 years of experience in healthcare, customer service, or related fields.
• Previous experience with patient intake, scheduling, or outreach preferred.

Skills and Competencies

• Fluent in English and Spanish (verbal and written).
• Exceptional interpersonal and communication skills to build trust and rapport with patients.
• Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
• Comfortable with technology and proficient in using electronic health record systems (Athena experience preferred).

Benefits & Perks

• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.