What are the responsibilities and job description for the Support Engineer position at Z-TECH Associates?
Job Description
Job Description
We are seeking a skilled, customer-focused IT Support Engineer to join the ranks of our dynamic support
organization, who can provide strong troubleshooting, system design, hands-on implementation and
ongoing support onsite in the CT-New Haven area. Requires 3 years prior experience
in IT support, with a combination of strong technical, communication and customer facing skills. Experience with laboratory technology / systems in the biotech / pharma industries a plus.
- Microsoft Windows Desktop and Server OS
- Microsoft 365 ecosystem including Entra ID and Office 365
- Windows Active Directory
- File and Print services
- Group Policy creation and maintenance
- General working knowledge of TCP protocols and standards (DNS, DHCP, VLAN, etc)
- Network firewalls, network switches, VPNs and Wi-Fi equipment
- Familiarity with virtualization technologies such as VMWare or Hyper-V
- Helpdesk – Desktop Support Services
- Remote computer management tools
- Use of ticketing systems and documentation
- Cybersecurity technologies
- Setup and installation of Macs, Chromebooks and Windows machines
- Ability to setup email and basic applications on iPads and phones
Other essential requirements include :
Company Description
We are an IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally.
Company Description
We are an IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally.