What are the responsibilities and job description for the Customer Success Manager position at Z5 Inventory?
We are seeking a Customer Success Manager to help us dominate the healthcare inventory space. This position will support projects involving clients' Inventory and Supply Chain optimization efforts using Z5's technology and services. The Customer Success Manager will manage and assist Healthcare Systems/Providers in multidisciplinary Supply Chain projects involving data analysis, project management, inventory management, and product management. This will include on-site engagements to count and reallocate the client's inventory.
Description
Role and Responsibilities
Build and maintain relationships with existing and future customers.
Provide training and support for new platform features.
Organize and lead physical inventories at hospitals using Z5's technology.
Managing competing work streams and priorities simultaneously. Create detailed planning documents for each delivery.
Recruit and maintain a project team: Lead Count or Reallocate teams for outsourced inventories.
Conduct pre/post-event customer cadence calls.
Deliver continuing education to team members on identifying healthcare products.
Strong analytic skills to translate business requirements into smart system solutions with the development team.
Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Apply structured problem solving (breaking down a large, complex problem into components, involving others as needed, and driving resolution).
Maintain high personal conduct while traveling. Adhere strictly to rules around sterility when working within the clinical areas
Travel with as little as a week’s notice with up to 80% travel. Frequent travel and overnight stays are required, volume dependent on the candidate's home location
Some accounts will require vaccinations such as
TB
Influenza
Possibly Covid
Varicella (Chickenpox)
MMR (Measles, Mumps and Rubella)
TDAP Tetanus, Diphtheria, and Pertussis)
Hepatitis B vaccine
Qualifications and Education Requirements
Bachelor’s degree in business, Project Management, Supply Chain, or Healthcare Administration preferred or equivalent work experience in those fields
Preferred Skills
Knowledge of database concepts & programming languages and tools such as Python, R, MySQL, Objective C, HTML & Java a plus
Additional Notes
Must pass a comprehensive drug screen and background check and provide proof of current vehicle insurance.
Salary
$65,000 - $75,000 per year
Salary : $65,000 - $75,000
