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Digital Escort (TS/SCI)

Zachary Piper Solutions
Zachary Piper Solutions Salary
Reston, VA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 4/30/2025

Zachary Piper Solutions is seeking Digital Escortsto support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program.

Clearance : TS / SCI

Location : Reston, VA, Redmond, WA

Schedule : Shift work – 24x7 operational environment

  • SWING shift available

This job opens for applications on 1 / 30 / 2025. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Digital Escort :

  • Complete incoming tickets through Remedy, ServiceNow or other ticketing system
  • Troubleshoot and resolve system issues utilizing customer tools
  • Document all findings from tickets and incidents
  • Provide end-user support to customers at the Tier 1 / Tier II level

    • Qualifications of the Digital Escort :

  • Must hold an active TS / SCI required
  • Excellent customer service skills and focus.
  • Education : Bachelor’s Degree and 1 years of related professional experience
  • Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
  • Openness to shift work, as 24 / 7 support is essential

    • Compensation of the Digital Escort :

  • Compensation : $70,000 - $125,000
  • based on years of experience
  • Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO / Holiday, Sick leave as required by state law
  • Opportunity to get your foot in the door with cloud
  • Long-term stable program

    • Salary : $70,000 - $125,000

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