What are the responsibilities and job description for the Director of Consumer Banking (SBO) position at Zachary Piper Solutions?
Piper Companies is seeking a Director of Consumer Banking (Portfolio Quality, Compliance, and Collateralization) to join a leading credit union based in Mclean, VA . The primary purpose of this role is to ensure portfolio quality, compliance, and collateralization for consumer banking products serviced by third parties (SBO) from loan origination through the life of the loan. This position will be hybrid in Mclean, VA!
Responsibilities of the Director of Consumer Banking include :
- Manage SBO and all third-party servicing relationships for Consumer Banking.
- Oversee loan performance tracking for all portfolio elements (WAC, NCO, COF, contribution margin, etc.) at the origination channel and subproduct level.
- Manage compliance reporting to provide regular updates on adherence to Federal, State, and NCUA regulations.
- Monitor the collateralization process and report on all elements (securitization, processing speed, state and regional adherence, secondary market preparation, etc.). Implement changes to address process gaps.
- Monitor interest rate and price setting, ensuring rates are applied according to policy.
- Collaborate with the Digital Strategy team and Operations to establish product modifications and workflow adjustments to enhance user experience, communications, compliance adherence, and portfolio quality.
- Establish, monitor, and report on customer complaints regarding loan servicing. Create action plans to improve user experience, communications, compliance adherence, and portfolio quality.
- Establish, monitor, and report on daily controls for buybacks, loan recoveries, charge-offs, etc.
- Monitor loans in preparation for the secondary market and securitization process. Ensure the quality of loan tapes for initial loan sales and communicate any exclusions or anomalies.
Qualifications for the Director of Consumer include :
Compensation for the Director of Consumer Banking includes :
This job opens for applications on [Insert Date]. Applications for this job will be accepted for at least 30 days from the posting date.
Salary : $150,000 - $170,000
