What are the responsibilities and job description for the Help Desk Specialist position at Zachary Piper Solutions?
Zachary Piper Solutions is seeking a qualified Help Desk Specialist to support a federal program in the Annapolis, MD area. The Help Desk Specialist will provide technical support to and assistance to end users.
Responsibilities of the Help Desk Specialist:
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Responsibilities of the Help Desk Specialist:
- Troubleshoot IT issues, maintain system functionality, and provide excellent customer service
- Respond to help desk inquiries via phone, email and ticketing systems
- Diagnose and resolve any hardware, software and network issues
- Assist users with account creations, lockouts, password resets, and system access
- Install, configure and maintain computer systems and applications
- Document technical problems and resolutions in logs
- Ensure timely resolution of IT issues to minimize downtime
- Escalate any inquiries as needed
- 1 years of help desk, service desk, call center, or network admin experience
- Experience with creating accounts, account lockouts, password resets and documenting in incident management system
- Must be willing to work in a rotational on-call schedule
- Must hold ACTIVE Secret clearance
- Salary: $35,000 - $45,000 *based on relevant experience
- Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO (Paid Time Off), Paid Holidays, Sick Leave as required by law
Keywords:
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Salary : $35,000 - $45,000
