What are the responsibilities and job description for the HELP DESK SPECIALIST position at Zachary Piper?
Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.
MUST HAVE COMPTIA SECURITY CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include :
- Assist with IT support for devices / technologies including laptops, desktops, printers, mobile phones, and other network devices
- Help resolve connectivity, OS, Microsoft / Office, and Video Teleconference issues
- Work directly with employees and officials to troubleshoot and resolve technical issues
- Execute operations in support of the Enterprise Service Desk
- Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include :
Compensation for the Help Desk Specialist include :
55,000 / year
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Salary : $55,000
