Hilton Palacio del Rio - Catering Sales Manager

ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

Job Purpose:

Responsible for soliciting new accounts, entertaining and maintaining relationships with existing accounts.

Job Responsibilities:

• Solicits, negotiates and books new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals.
• Executes a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
• Plan, up-sell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc... Completes the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve customer issues, complaints and problems to ensure quality product delivery and customer satisfaction.
• Maintains up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed standards, and promote team member empowerment.
• Other duties as assigned.

Job Skills:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

• Strong organizational skills and the ability to work large complex programs with great attention to detail while continually presenting a positive attitude, great customer skills and a passion to succeed.

• Ability to listen effectively and to speak English clearly.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to prepare complex reports.
• Strong knowledge of the designated markets.
• Must have knowledge of Catering etiquette, guest relations and service standards.
• Ability to organize detailed information.
• Strong leadership skills.

Qualifications Standards

Education:

High school graduate or equivalent required.

Minimum of 4 year college degree preferred.

Experience:

Minimum of 2 years experience preferred.