What are the responsibilities and job description for the Hilton Palacio del Rio - Overnight Front Desk Supervisor position at Zachry Hotels?
ABOUT US
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
|
Job Purpose: |
|
To audit and correct paper work performed by Guest Service Agents and Food and Beverage operations. To prepare reports for Management involving rooms and food & beverage activity. |
|
ESSENTIAL FUNCTIONS |
||
|
·Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees. ·Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. ·Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. ·Audits auditors and gsa paperwork, balances postings, performs computer operations and maintains the Front Office computer system. ·Audits daily F&B paperwork, balances postings, performs computer operations, and maintains the F&B computer system. ·Balance credit card entries in the Electronic Data Capture (EDQ) program and Dollars On The Net system for all room charges and F&B transactions for the day. ·Communicates end of day issues and problems that might occur throughout shift. Reconciles credit card system to daily transaction list from rooms · Use Callback program as needed. ·Perform Guest Service Agent duties during regular night audit shift hours. ·Other duties as assigned.
|
Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese
English – Spanish – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
To see other positions, click here.
