What are the responsibilities and job description for the Lobby Attendant - Embassy Suites Landmark position at Zachry Hotels?
ABOUT US
At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
Job Purpose:
To provide the overall cleanliness and upkeep of the lobby level and its corresponding restrooms. As a Lobby Attendant, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotels continuing effort to deliver outstanding guest service and financial profitability.
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
ESSENTIAL FUNCTIONS:
- Cleans and/or mops lobbies, public restrooms, guest floors, offices, front drive sidewalk, service landing, elevators, and stairways.
- Greets guests in a friendly manner.
- Complete checklist by the end of the shift and update the next team member of any hotel activities
- Reports needed repairs of both equipment and physical areas to the Director. Reports all lost and found items to security or lost and found to the director of housekeeping.
- Properly records time upon cleaning the restrooms.
- Keep the front of the hotel free from trash
- Cooperates with other departments to permit them to operate smoothly to provide the highest guest satisfaction. Observes and complies with all house and departmental rules.
- Answers and complies with any calls received from housekeeping for guest requests.
- Responsible for timely walk through of the lobby area in order to keep areas in a high order of cleanliness.
- Take care of all the cleaning equipment used in the lobby.
- Other duties as assigned.
EDUCATION:
High school graduate or equivalent preferred.
EXPERIENCE:
No prior experience required. Prior hospitality experience preferred.
LICENSE/CERTIFICATES:
N/A
Phone: 210.270.0772
Equal Opportunity Employer, including disabled and veterans.
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