What are the responsibilities and job description for the Front Desk Associate position at Zack's Pizza?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Maintain accurate records of room availability and reservations.
- Assist in processing payments and managing billing inquiries.
- Conduct night audits as required to ensure all transactions are accounted for.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in guest relations or front desk operations is preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette and communication skills are essential for effective guest services.
- Multilingual abilities are highly desirable to cater to our diverse clientele.
- A background in hospitality management or related fields will be advantageous.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in service!
Job Types: Full-time, Part-time
Pay: $8.00 - $12.00 per hour
Expected hours: 25 – 35 per week
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- North Augusta, SC 29841 (Required)
Ability to Relocate:
- North Augusta, SC 29841: Relocate before starting work (Preferred)
Work Location: In person
Salary : $8 - $12