What are the responsibilities and job description for the Sales Supervisor position at Zadig&Voltaire?
Company Profile
Zadig&Voltaire, a French luxury fashion brand founded in 1997 by Thierry Gillier, redefines the essence of luxury for a new generation.
The brand is characterized by its passion for freedom, creativity, and audacity, influenced by musical worlds and contemporary art.
Zadig&Voltaire emphasizes the importance of expressing oneself, loving oneself, and cultivating an independent mind.
The company nurtures the talents of tomorrow and supports the development of its employees' skills worldwide.
Zadig&Voltaire engages in global sustainability through its VoltAIRe program.
The Role
We are seeking a Supervisor to support the General Manager in achieving store targets and goals.
As a team lead, you will be responsible for delivering exceptional customer service, overseeing replenishment, and training associates to drive performance and sales.
Responsibilities
- Manage your team to reach and exceed store targets as outlined by the AGM/GM.
- Constant floor presence to maximize selling opportunities.
- Create a positive and rewarding client experience by prioritizing customers at all times.
- Demanding outstanding and personal customer service while complying with standards.
- Support key business initiatives and new product launches.
- Develop clientele relationships and collect customer data for future opportunities.
- Engage current and new business using marketing tools to drive sales.
- Embrace technology to enhance customer experience.
- Show a passion for the luxury sector and knowledge of industry, market, and fashion trends.
Requirements
- Proven track record in Customer/Clientele Sales and achieving results.
- Focused on achieving sales targets/goals.
- Excellent customer service and interest in exceeding customer expectations.
- Strong knowledge of team management, training, and techniques.
- Knowledge of Retail POS system, MS Office, and Google Docs.
- Able to manage priorities, multitask, and pay close attention to details.
- Strong verbal, written, and communication skills.
- Passionate about the mid-luxury sector and working knowledge of trends (fashion, retail, industry, and market).
- Positive and proactive attitude and team working skills.
- Sense of flexibility, responsibility, adaptability, and independence.
Education and Training
- HS Diploma Required; Associate's/Bachelor's degrees preferred.
- Must be able to speak English and French.
Experience
- At least 1 year experience as a Sales Supervisor, luxury preferred.
