What are the responsibilities and job description for the Head of Customer Success position at ZAFRAN?
Zafran is looking for an experienced Head of Customer Success to join our rapidly growing team. This pivotal role involves managing customer relationships, overseeing contract renewals, and ensuring the satisfaction and retention of our customer base. The designated person will have direct contact with our largest customers and will play a key role in shaping the future of our customer success department.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
About Zafran
The Zafran Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia, Zafran uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.
What you will do
- Serve as the main point of contact between the customers and the Zafran team.
- Manage and oversee all contract renewals for our customer base, ensuring high retention rates and customer satisfaction.
- Develop the customer success team, fostering a culture of customer-centricity and continuous improvement.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor to understand their needs and deliver exceptional service.
- Establish key performance metrics for the customer success team, track progress, and report on performance to senior management.
- Gather and analyze customer feedback to inform product development and improve the overall customer experience.
- Collaborate with sales, marketing, product, and engineering teams to ensure customer needs are met and to drive company-wide success.
- Oversee the customer onboarding process, ensuring a smooth and positive experience for new customers and quick time-to-value.
- Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor to ensure their continued satisfaction and success.
- Conduct training sessions to educate customers about the features and benefits of Zafran's platform.
Requirements
J-18808-Ljbffr