What are the responsibilities and job description for the Electronics Support Technician position at Zaniboni Lighting?
The position : This position is responsible for providing technical support in troubleshooting technical issues with our products and post-sales warranty repairs. This could be over the phone or at client sites. To be successful you will need to have professional customer-facing interaction, strong knowledge in electronics, installation and repair. Job Duties include, but not limited to : Become familiar with and keep up with product knowledge, their components, installation and troubleshooting. Follow assembly instructions, soldering and connecting the components according to specifications. Ensure that the products have the correct firmware versions. Perform quality checks on each step to ensure proper functions. Follow up to ensure any open cases are resolved. Adhere to our applicable company product warranty. Make product repairs quickly and efficiently adhering to product specifications. Report any non-conformance found during support and warranty repairs to engineering Support and troubleshooting will be required at customer sites. Travel in US, Canad and occasional overseas. Required experience & qualifications : Associate degree or equivalent experience in electronics technology. Prefer 2 years minimum experience in working with electronics Able to read and interpret schematics, wiring diagrams, layouts and engineering drawings. Able to use hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills. Soldering certification and experience. Prior technical support experience is required for this position : Must be able and willing to interact with customers both written and verbal communications in a professional manner. Must be comfortable working at heights to perform maintenance and repair work on fixtures using ladders, scaffolding or other equipment to access elevated work areas following all safety protocols and use personal protective equipment as required when working at heights. Drug Free Workplace : We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake on a quarterly random screen. Hours, compensation and benefits : Full-time in-house position. Salary is negotiable based on certifications, skillset and experience. After 30-day waiting period employees become eligible for Medical, Dental and Vision insurance, paid holidays and paid time off that increase with longevity. Powered by JazzHR