What are the responsibilities and job description for the Amazon Connect Developer position at Zapcom?
Job Description
- Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
- Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
- Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
- Experience with Amazon Connect's API's and SDK's
- Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
- Experience with AWS Security best practices.
- CRM Integrations and 3rd Party Integrations
- Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
- Experience with CRM APIs and data models
- Good to have experience integrating with WFM systems like Verint.
- Strong programming skills using Java, Spring Boot
- Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
- Experience working in Agile environments (Jira)
- Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
- Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
- Good experience and knowledge of networking concepts and protocols, especially in the telephony environment.
Requirements
Requirements
Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team 5 Years of experience in Contact Center technologies and Cloud Architecture 5 Years of hands-on experience with Amazon Connect and AWS 2 Years of experience using Terraform.
