What are the responsibilities and job description for the Order Management Specialist position at Zapi, Inc?
SUMMARY OF FUNCTIONS:
The Order Management Specialist (OMS) will provide a high level of support to both the Procurement and Customer management teams. The OMS will be primarily a backup and support for the Procurement team, responsible for orders entry, managing the order status in SAP and elaborating the customers forecasts. This position will also support the Customer Orders team, for data entry and orders review. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.
MAJOR DUTIES AND RESPONSIBILITIES: Along with those identified below, other duties may be assigned.
- Receive, review, and enter vendor and customer purchase orders into SAP, provide order acknowledgement to customers
- Verify order confirmations received from vendors and process into system
- Receive and analyze customer forecasts
- Create workers order on the ERP system as needed
- Create inventory forecasts for vendors
- Answer order inquiries, process order changes, and resolve order issues
- Provide timely and accurate information to incoming customers and vendors order status requests
- Maintain customer records by adding/updating account information
- Prepare product/service reports by collecting and analyzing customer information
- Creates and tracks purchase orders to ensure timely product delivery.
EDUCATION and/or EXPERIENCE
- Associate’s degree or equivalent experience required
- High proficiency in Excel mandatory
- Previous experience with SAP mandatory
- 2 years of experience in procurement or customer orders entry role strongly preferred
- Experience with web-based customer/supplier interface tools preferred
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Garner, NC 27529 (Required)
Work Location: Hybrid remote in Garner, NC 27529
Salary : $40,000 - $50,000