What are the responsibilities and job description for the Sr. Manager, Restaurant Support - 952 position at Zaxbys Franchising LLC?
The Zaxbys Support Center is looking for a Sr. Manager, Restaurant Support to join the IT Restaurant Support team. The Sr. Manager, Restaurant Support is responsible for leading the technical support organization for our franchised Zaxbys restaurants across 18 states in the US. This role oversees the strategy, service delivery, and quality for our internal and external technical support teams. The Restaurant Support teams own the proactive and reactive resolution of technical problems and service requests, with this role exercising supervision of both our outsourced level 1 and internal level 2 support teams, in addition to various other partner-owned support organizations.
This role will be pivotal in defining requirements and vision for our Field Support organization and enabling a scalable and manageable Field Support model for our franchisee-organizations. He / she will define our SLAs and governance model, reporting out on key metrics of the desk, and exhibiting a business ownership in creating a professional and mature support organization. He / she will work with counterparts in Restaurant Systems and Restaurant Technical Product to define roadmaps, priorities, and innovation within the restaurant technology stack.
As we continue to grow, our strategies have set us up for success to be the top offering
in Chicken Fingerz, Boneless Wings and Zalads. We'd love to have you as part of our team!
This position is based in Atlanta, GA area and allows for a hybrid work schedule that includes 3 in-office days per week.
Benefits Include :
- Medical, Dental and Vision insurance
- Company-paid Short and Long-Term Disability insurance
- Company-paid Basic Life and Critical Illness insurance
- 401K participation with Company match
- 50% off meal discount at company-owned locations
- Child Care Assistance
- Education Assistance Program
- Parental Leave
- PTO and Company Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following :
KEY COMPETENCIES
EDUCATION AND EXPERIENCE GUIDELINES
SALARY RANGE
100,000 - $130,000
Zaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
PI260282190
Salary : $100,000 - $130,000
