What are the responsibilities and job description for the Customer Service Operations Manager position at Zaxbys?
Job Summary
We are seeking a dedicated and motivated Assistant Manager to join our team. The ideal candidate will play a crucial role in supporting the store management by ensuring smooth operations, maintaining high standards of customer service, and leading a team of team members. This position requires strong organizational skills, effective leadership, and a commitment to training and development.
Responsibilities
- Assist in managing daily store operations to ensure efficiency and productivity.
- Oversee inventory control processes to maintain optimal stock levels and minimize waste.
- Train, develop, and mentor staff to enhance their skills and improve performance.
- Monitor payroll processes to ensure accurate record-keeping and compliance with company policies.
- Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly.
- Foster a positive work environment through effective communication and teamwork.
Experience
- Previous experience in restaurants or a similar environment is preferred.
- Strong leadership skills with the ability to motivate and guide team members.
- Proficiency in organizational tasks, including inventory management and labor efficiency.
- Excellent phone etiquette and interpersonal skills for effective communication with customers and staff.
- Experience in training development is a plus, showcasing the ability to enhance team capabilities.
If you are passionate about restaurant management and possess the necessary skills to thrive in this role, we encourage you to apply!
Job Type: Full-time
Pay: $13.50 - $16.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Gainesville, GA 30501 (Required)
Work Location: In person
Salary : $14 - $16
