What are the responsibilities and job description for the Program Manager Senior, OEM Performance position at Zayo Group?
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
This position is responsible for providing strategy, direction, and oversight for OEM vendor performance management and reverse logistics across North America. The primary focus is on driving operational excellence in the management of critical spares, RMAs, and inventory optimization. This strategic leader will ensure efficient processes for supply chain management, vendor accountability, and product life-cycle support, leveraging productivity tools to manage demand, capacity, resource allocation, tracking, and performance reporting. The role includes driving structured, consistent, and disciplined practices to ensure stable product delivery aligned with company initiatives and expectations.
Responsibilities :
OEM Vendor Performance Management :
- Establish and monitor vendor KPIs to ensure alignment with contract terms, quality standards, and delivery timelines.
- Act as the primary liaison with OEM vendors, driving accountability for performance metrics, service level agreements (SLAs), and issue resolution.
- Collaborate with procurement and engineering teams to negotiate vendor agreements and improve cost-effectiveness.
Reverse Logistics :
Critical Spares Management :
Process Improvement and Program Management :
Cross-Functional Collaboration :
Leadership and Team Development :
Required Qualifications :
Key Skills and Attributes :
Estimated base pay range for this role is $95,800.00 to $136,900.00
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting may continue to extend by 3 days until the position is filled.
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Benefits, Rewards & Wellness
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $95,800 - $136,900
