Senior Solutions Engineer

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Solution Engineer to be primarily responsible for driving top-line revenue in partnership with Sales, serving as the technical source of truth in both internal and external interactions. This includes ownership of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo's solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo's products across the Connectivity, Cloud, and Colocation product suites, as well as a deep familiarity with Zayo's assets used to deliver solutions, with a primary focus on Connectivity offerings. The Senior Solution Engineer is likely to be engaged directly in Zayo's most critical customer relationships and the most complex technical environments, making a wide array of technical expertise paramount.

As the technical expert for the Zayo account team, the Senior Solution Engineer will additionally be responsible for partnering in the preparation and delivery of technical presentations, acting as a subject matter expert in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with Zayo and its products, and the Senior Solution Engineer is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship.

The Senior Solution Engineer will be responsible for sharing knowledge and expertise regarding the industry and the role through shadowing, formal learning sessions, and ongoing collaboration with Associate Solution Engineers and Solution Engineers alike. In some cases, the Senior Solution Engineer may have designated subject-matter-expert, mentoring, or lead roles on individual teams, including taking on special projects to benefit the broader SE Organization or greater Zayo community.

Responsibilities

Sales Focus and Solution Design

• Provide detailed technical consultation to customers and internal stakeholders to accelerate the sales cycle and drive opportunities from development to close.

• Skillfully analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems, within the context of both their business and technical environments.

• Spearhead the design of cost-effective solutions that solve customer requirements in a challenging environment and maintain ownership of designs from both internal- and external-facing perspectives.

• Participate in the creation and delivery of face-to-face technical presentations that demonstrate mastery of Zayo's products and services.

• Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline all technical components of the solution.

• Strategically advise Sales and Sales Leadership on engagement approaches within assigned customer ecosystem or market.

Technical Expertise

• Translate complex technical information into language that customers and internal stakeholders can understand and engage with.

• Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace.

• Provide coaching to other team members from a technical and business perspective both tactically (opportunity level) and strategically (account level.)

• Maintain involvement in resource development for the SE Organization.

• Develop specific Subject Matter Expertise within the broader Zayo product and technology suites to ensure leading-edge knowledge within the SE Organization.

General

• Adhere to all company standards and overall business professionalism.

• Ensure all projects and tasks are completed accurately, timely, and independently.

• Demonstrate regular, consistent, and punctual attendance.

• Be a trusted expert for all matters technical.

• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Minimum of eight (8) years of experience in a technical or sales role within the telecommunications industry, ideally with a minimum of five (5) years in technical sales engineering or Solution Engineering role.

• Expert-level technical and design skills with MAN and WAN technologies required.

• Experience with Colocation and Cloud IaaS offerings a plus.

• Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other technical stakeholders strongly preferred.

• Excellent project management skills and the ability to seamlessly manage a significant number of distinct tasks and projects required.

• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced, team-oriented environment.

• Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms.

• Consistent focus on results and goal achievement.

• Preferred Areas of Technical Background:

  • Expertise in networking protocols (emphasis on OSI Layers 1, 2, and 3.)

  • Knowledge of a variety of transport and Ethernet equipment vendors and models.

  • In-depth understanding of Fiber Optic network design and implementation.

  • Expert-level understanding of the telecom ecosystem and customer technology ecosystems.

  • Proficiency with GIS systems and Google Earth.

  • Must be willing to travel monthly for customer meetings

Base Salary Range: $92,000 - $128,850 USD/annually, commensurate with experience.

#LI-EC1

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.