What are the responsibilities and job description for the Technical Support Technician position at Zayo Group?
A company is looking for a Technical Support Tech I to provide monitoring and resolution for network connectivity issues.Key ResponsibilitiesProactively monitor performance of deployed devices and manage ticketing eventsInform customers of events and provide status updates until resolutionIdentify trends related to disruptions and collaborate on permanent fixesRequired QualificationsMinimum of six months experience in a customer service or support roleNetwork-related certifications such as Network , A , or CCENT are a plusExperience with routers / switches and TCP / IP network protocols is preferredAbility to multi-task and resolve technical issues independentlyFlexibility to learn new technologies and procedures as they develop
