What are the responsibilities and job description for the Field Technician III position at Zayo?
Responsibilities
Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.
Participate in conference calls or meetings related to projects and processes.
Perform installation and installation commissioning's, troubleshooting, and handling of optical transmission systems with guidance from leadership.
Perform OTDR, Ethernet, BER, and SONET acceptance testing.
Complete installation, decommissioning, and troubleshooting problems of network and customer services.
Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.
Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
Responsible to meet documented objectives and goals as business needs define.
Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.
Read and interpret documents such as OSHA / Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.
Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.
Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
Follow all personal safety policies and procedures.
Participate in on-call schedule rotation 24 / 7 / 365, dispatch, and overtime.
Work occasional long shifts with overnight travel as necessary.
Assist other employees with tasks as needed.
Act as an informal resource for less experienced Field Technicians.Other duties as assigned.
Qualifications :
Must be located within 60 minutes of Seattle, WA.
Minimum of three (3) years of Telecom field experience installing, testing or turning up equipment such as SONET, TDM, DWDM, IP, or Ethernet based equipment required.
Basic telecom and / or industry safety training preferred.
High school diploma or equivalent required.
Ability to pass MVR check and drive company vehicle in accordance with Fleet Policy.
Must be able to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.
Able to reasonably work within the company's systems and applications to complete work.
Effectively operate in both team and individual environments.
Ability to regularly lift and move objects weighing up to 100 pounds.
Base Salary Range : $27.02 - $36.01 USD / hour, commensurate with experience.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Salary : $27 - $36
