What are the responsibilities and job description for the Assistant Front Desk Manager position at Zazú Salon?
Company Overview
Zazú Salon is a family-owned and operated luxury salon and spa, with six locations throughout Chicagoland and recent expansion into Naples, Florida. As an industry leader in beauty and wellness, we pride ourselves on providing exceptional services and experiences to our clients.
Summary
As an assistant Front Desk Manager at Zazú Salon, you will be the first point of contact for our clients, ensuring a welcoming atmosphere while managing the front desk operations. This role is vital in upholding our reputation for outstanding customer service and facilitating smooth salon operations.
Responsibilities
- Oversee daily front desk operations to ensure a seamless client experience.
- Build relationships with our clients and our staff, to enhance our workflow and client experience.
- Manage appointment scheduling and ensure efficient use of stylist time.
- Train and supervise front desk staff, fostering a positive team environment.
- Handle client inquiries and resolve issues promptly with professionalism.
- Maintain accurate records in our POS of client interactions and appointments.
- Implement office management practices to enhance operational efficiency.
- Monitor inventory levels of front desk supplies and order as necessary.
- Promote salon services and products to enhance client satisfaction.
Qualifications
- Proven experience in office management or a similar role within the beauty industry.
- Exceptional customer service skills with a focus on client satisfaction.
- Strong organizational skills with the ability to multitask effectively.
- Excellent phone etiquette and communication skills.
- Experience in training staff is preferred but not required.
- Familiarity with scheduling software is a plus.
If you are passionate about delivering exceptional customer experiences in a luxury salon environment, we invite you to apply today to join our dynamic team at Zazú Salon!
Job Types: Full-time, Part-time
Pay: $15.00 - $22.00 per hour
Expected hours: No less than 24 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Front desk: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Wheaton, IL 60187 (Required)
Ability to Relocate:
- Wheaton, IL 60187: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $22