Guest Services

Description

East Coast Golf Management, Inc., is now hiring part time Guest Services Attendants at our River's Edge Golf Club managed location in Shallotte, NC!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it, and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own. ECG is an EOE!

We offer membership of our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our hotels and resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Employees of ECG also enjoy the benefits of:

• Complimentary employee meal during your shift (certain restrictions may apply).
• 20% discount on F&B excluding alcohol, tobacco, and food specials.
• Cost 10% off all Golf Shop merchandise excluding sale items.
• Complimentary Golf
  • Booking window after 2pm the day before requested tee time
  • Must be approved by the Head Golf Professional
  • Up to three complimentary guests

Part-time employees can also look forward to a benefits package that includes access to Teledoc, Employee Assistance Program, and potential eligibility to enter into our 401(k) plan!

POSITION SUMMARY

The Guest Services employee will greet guests as they arrive at the club and show them to the appropriate location as needed.  This position will also serve guests by providing courteous and efficient service that meets or exceeds the guest’s expectations. Must be dependable and prompt!

ESSENTIAL FUNCTIONS

• Supports a strong commitment to provide excellent guest service and ensures a pleasant and enjoyable experience for patrons. 
• Completes training requirements and follows service standards as trained.
• Greet guests promptly and courteously.
• Understands how to locate the different areas of the property and to inform guests accordingly as they ask questions.
• Performs daily cleaning activities, and all open and closing checklist items as may be appropriate with your assigned shift.
• Flexibility with work schedule and availability to meet business demands.
• Performs any other duties, assignments and responsibilities as requested.
• Handle customer concerns by listening and addressing promptly or seeking assistance from management.
• Build rapport with members and repeated guests.
• Supports in providing an enjoyable experience for all patrons.

OTHER FUNCTIONS

• Ensures cleanliness and appearance of entrance.
• Maintains professional appearance and demeanor.

The Guest Service employee may also:

• Perform other duties as required by management.

Qualifications

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials:

• High School education or equivalent experience
• Local and state required license(s)

Experience:

• Experience is customer service preferred

Requirements:

• Ability to communicate verbally with customers and other associates
• Maintain appearance, attire, and hygiene standards
• Is flexible and a team player.

ECGM’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
 
Adaptability: Ability to adapt to change in the workplace.
 
Customer oriented: Ability to take care of the customers’ needs while following company procedures.
 
Enthusiastic: Ability to bring energy to the performance of a task.
 
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
 
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
 
Interpersonal: Ability to get along well with a variety of personalities and individuals.
 
Responsible: Ability to be held accountable or answerable for one’s conduct.
 
Safety awareness: Ability to identify and correct conditions that affect employee safety.
 
Tolerance: Ability to work successfully with a variety of people without making judgments.            
 
 
Knowledge & Skills
 
Accuracy: Ability to perform cleaning duties accurately and thoroughly.
 
Oral Communication: Ability to communicate effectively with others using the spoken English word.
 
Detail Oriented: Ability to pay attention to the minute details of every task.
 
Energy: Possesses the ability to work at a sustained pace and produces Quality work.
 
Organization: Possesses the trait of being organized or following a systematic method of performing each task.
 

Other Requirements
 

PHYSICAL REQUIREMENTS

 
WORK ENVIRONMENT
The Guest Services employee works in a demanding environment with multiple interruptions. The position requires standing for extended periods and must be available throughout the week, weekends, holidays, and evenings.