| Onsite in Midtown, NYC 10019 | FX eTrade Support Multiyear contract | Interview: initial video and then in-person. . Summary:
We are looking for a self-motivating individual to work in our FX eTrading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model. Further to this, the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.
Key Responsibilities: - Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive)
- Static data management (Counterparties, Currencies etc)
- Ensure platforms admin in relation with system providers, both internal and external.
- Dealing with STP (straight thru processing) issues.
- Incident Management
- Manage customer relations when dealing directly with both internal and external users of the systems.
- Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts)
- Liaise with users and developers.
- Capable of handling releases autonomously
- Release Management experience
- Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive)
- Building of project plans
- Assisting in the completion and timely delivery of projects
- Testing, including writing test scripts, for new releases.
- Assist the tracking of both time and resources on the projects.
Mandatory skill: We are supporting 7 FX traders and their daily FX trades in the front office. If there is a problem executing the trade we step in and fix the problem. To perform this role properly the candidate needs to functionally understand what FX is, how an FX product trades, and how the trade moves from the front office to the back office. We need someone with minimum 5 years exp supporting an FX trading floor and/or FX Traders in front office. Should also know FIX protocol
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