Sales Order Administrator

Sales Order Administrator

The Sales Order Administrator plays a key role in ensuring customer satisfaction by providing accurate and efficient support for product and service inquiries, resolving emerging issues, and serving as a primary liaison between the company and assigned customer accounts for spares management activities.

Responsibilities:

• Commit to customer orders and material requirements based on contracts and departmental guidelines.
• Run MRP (Material Requirements Planning) to generate replenishment orders.
• Monitor inventory using both company and customer inventory tracking systems.
• Escalate issues to Material Planners and Buyers when inventory cannot be replenished as planned or when demand spikes are identified.
• Collaborate internally to ensure on-time delivery and maintain customer satisfaction and service level metrics.
• Coordinate with purchasing to expedite critical or AOG (Aircraft on Ground) orders.
• Work with customers and QA to secure C of C (Certificate of Conformance) approvals when required for parts without PMA (Parts Manufacturing Authority).
• Act as a liaison for customer communication regarding order administration and invoice management.
• Manage loan and exchange core returns, ensuring company-owned equipment is returned to inventory.
• Maintain and update the customer master database for changes in contact, invoicing, or shipping information.
• Generate reports such as consumption, forecast, and critical shortages.
• Issue credit or debit memos in coordination with Finance and seek shipping authorization when customers are blocked due to late payments or financial risk.
• Identify and assess customer needs to ensure satisfaction and provide timely feedback on delays or cost changes.
• Participate in daily meetings and customer calls, providing appropriate reporting.
• Generate sales, push, and stock transport orders.
• Support AOG material needs, including warehouse operations (picking, packing, shipping), inter/intra-company communications, and courier services.
• Provide off-hours support as required to meet business needs.
• Perform additional duties as assigned by the team leader.

Top Skills Required:

• Proficiency in SAP.
• Strong verbal and written communication skills.
• Ability to work under pressure and handle manual processes.
• Sales experience, specifically selling materials.
• Team player with experience in logistics, planning, and collaboration with finance teams, as well as internal and external clients.

Preferred Qualifications:

• Working knowledge of Microsoft Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
• Ability to read and interpret contracts.
• Effective performance in a fast-paced, high-stress environment.
• Strong oral and written communication skills.
• Detail-oriented, process-focused, and goal-driven.
• Proficient keyboard skills for data entry.
• A self-starter who works independently but seeks guidance as needed.

Education and Experience:

• High school diploma or GED with at least 2 years of experience in any of the following:
• Certification/Associate’s Degree.
• Direct customer service.
• Electronics.
• Sales.
• Materials warehousing using an ERP system.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience with SAP?
• Do you have experience in aviation industry?

Work Location: In person

Salary : $21 - $22