Epic Professional Billing Analyst - Some onsite in San Mateo, CA (about once a month) - Local candidates preferred

Job Description

Primary responsibilities will include:

Epic Professional Billing Implementation:

• Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.

• Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.

• Configure and customize Epic Hospital Billing application to meet specific business requirements while adhering to best practices and industry standards.

• Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.

System Optimization and Maintenance:

• Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.

• Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.

• Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.

• Troubleshoot and resolve complex technical issues related to Epic Hospital Billing application, working closely with technical teams as needed.

• Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.

• Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.

• Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.

User Support and Training:

• Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.