What are the responsibilities and job description for the Manager of Customer Experience position at Zeentech?
A Manager of Customer Experience oversees the overall customer journey, ensuring satisfaction and loyalty. They develop and implement strategies to enhance customer interactions, gather and analyze feedback, and collaborate with various teams to improve service delivery. This role involves monitoring performance metrics, training staff, and creating initiatives to elevate the customer experience across all touchpoints. Strong communication, problem-solving skills, and a customer-centric mindset are essential.