What are the responsibilities and job description for the Medical Receptionist / Administrative Assistant (Mental Health Practice) position at Zeeva Care, a Collaborative Psychotherapy Group?
Medical Receptionist (Mental Health Practice)
If you’re passionate about mental health and want to be part of a warm, mission-driven team that values reflection, ethics, lifelong learning, and supportive engagement, we look forward to hearing from you!Part-Time to Full-Time (at least 20-25 hours a week, but good with 40 hours a week as well)
Hybrid Position
Zeeva Care, a collaborative psychotherapy group, is looking for a compassionate and highly skilled Medical Receptionist to serve as a vital bridge between our clients, clinical team, and support staff. This is more than a basic receptionist —you’ll play an essential role in ensuring that clients feel heard, supported, and cared for, even during moments of distress. If you’re calm under pressure, an excellent communicator, and committed to ethical, high-quality care, please apply.
About Zeeva
At Zeeva, we believe in "Navigating life’s challenges—together." We are a therapist-owned group committed to collaboration, ethical care, and a supportive work environment. Our team provides trauma-informed, client-centered psychotherapy, partnering with insurance providers, including Medi-Cal and Medicare, to ensure quality, accessible, and personalized care.
Key Responsibilities
🔹 Client Experience & Care Coordination
Serve as the first point of contact for clients—with empathy, clarity, and professionalism.
Actively manage and de-escalate client concerns, complaints, and scheduling challenges with strong conflict resolution skills.
Act as a liaison between clinical staff and clients, ensuring seamless communication and clarity around appointments, a variety of challenges, or client needs.
Collaborate closely with therapists to support continuity of care and improve client satisfaction.
Provide high-touch service to support a welcoming, safe, and trauma-informed client experience.
🔹 Administrative Operations
- Manage the overall client care experience from intake calls, appointment scheduling, cancellations, transfer and discharge planning.
- Maintain accurate and confidential client records and support records requests in compliance with HIPAA.
- Support weekly/as needed administrative tasks such as processing and scanning mail, managing incoming and outgoing checks, etc.
- Assist with organizational operations, processes and procedures, task management oversight, and email management
🔹 Client Engagement & Communication
Support client experiences and provide clear communication around Zeeva’s process and values.
Help ensure clients feel supported throughout their care journey—especially during transitions or periods of high need.
Qualifications
✔️ Experience in a mental health or healthcare setting strongly preferred
✔️ Proven ability to handle client complaints and complex situations with empathy and professionalism
✔️ Outstanding conflict resolution, communication, and emotional intelligence skills
✔️ Familiarity with HIPAA and mental health confidentiality standards
✔️ Tech-savvy with EHRs and scheduling systems
✔️ Highly organized, calm under pressure, and a natural problem solver
✔️ Must pass a background check
Job Details
📅 Schedule: full-time (evening hours preferred)
📍 Location: Must live in or near Los Angeles (hybrid position)
💰 Pay Range: $22–$30/hour (depending on experience)
Salary : $22 - $30
