Technical Analyst(Help Desk Analyst) W2 position

Role: Technical Analyst(Help Desk Analyst) W2 position

Location: Mechanicsburg PA (Hybrid)

Experience: 5

Role Title: Technical Analyst
Required Skills " Experience working in a help desk or ticketing IT system.
Strong experience working with Windows Server, preferably 2016 and 2019 OS.
Basic understanding of SQL and RDBMS concepts.
Ability to work effectively in a team atmosphere on individually assigned tasks.
Well-developed written and verbal communication skills.
Experience with the build and deployment process.
A general interest in IT with the motivation to learn and follow directions accurately and efficiently.
Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12:30 PM 9 PM for this position, with select opportunities to work the morning shift of 7 AM 3:30 PM.
The candidate will join a project team dedicated to delivering client engagements from an off-site location, focused on common tools, technologies, and methodologies"
Preferred Skills " Experience with programming/scripting languages, RDBMS (.Net, Oracle Database, SQL Database, PowerShell).
Preparedness to learn and work with minimal training tools.
Experience with Microsoft Release Management preferred.
Basic understanding of cloud technologies such as Azure.
Assisting cross-functional teams in creating/updating process documentation.
Nice to Have:
TFS (Microsoft) Release Management: Experience with Visual Studio Team Services (VSTS) and Azure DevOps.
Experience with OpCon scheduler."
Responsibilities " Problem-solving: Ability to identify issues and develop effective solutions.
Adaptability: Flexibility to adjust to changing priorities and environments.
Time Management: Efficiently manage tasks and meet deadlines.
Communication: Strong written and verbal communication skills to collaborate with team members and stakeholders.
Team Collaboration: Ability to work effectively in a team atmosphere while handling individually assigned tasks.
Cross-functional Teams: Collaboration with development, QA, and operations teams.
Process Documentation: Assist in creating and updating process documentation to ensure clarity and consistency.
Additional Responsibilities:
ServiceNow Ticket Creation
Release Management tool Troubleshooting
Workflow Creation: Creating workflows for new releases
Workflow Modification
RM Troubleshooting
Server Troubleshooting: App pool, services
Maintenance Activities: Maintenance page up and down, IIS reset, service stop and start
Services Restart: In web/SVC/BizTalk servers
Disk Space Cleanup: Both manual cleanup and automated cleanup through batch
Database Activity: Data fix, package compilation, and Day0
Server Management: APR, IIS reset web/SVC/BizTalk servers"