Made to Measure Manager

About Zegna

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a Made to Measure Manager, you will manage and develop the MTM business within the store by promoting the activity, developing a client base and ensuring that appropriate service standards are maintained.

Reporting directly to the General Manager, you will be responsible for optimizing the sales development of the store and maintain a personal customer base.

This role is based in our Design District boutique.

How You Will Contribute

• Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
• Monitor all MTM customers and develop strategies with the sales team that are focused on retention.
• Participate in MTM selling activities with the team.
• Support second fitting appointments
• Train and develop MTM skills with the sales team; ensure that all staff can effectively communicate MTM services to our clients.
• Organize and deliver MTM training in the store, including product measurement training and order processing overview.
• Actively promote MTM services outside the store.
• Act as an ambassador of the company representing the appropriate image and style.
• Participate in relevant local events to promote brand and store.
• Create partnerships and meaningful connections with local network.
• Maintain MTM area ensuring all tools are current and easily accessible for the sales team.
• Enter all MTM orders through FIT and communicate special requests to HQ.
• Provide the sales team with order confirmations via email.
• Maintain MTM order chart and update sold out fabrics.
• Work with MTM Administrators to manage any delivery or customs issues for product imports
• Produce weekly and monthly sell-out analysis; analyze selling reports and develop business strategy
  
  

WHO YOU ARE:

• 2-4 years of experience in garment construction and sizing
• 2-4 years of experience in luxury menswear and/or a custom suiting environment
• Ability to self-learn and self-develop
• Key role in organizing and managing MTM related events successfully.
• Proven record in consistently providing and ensuring customer service that communicates luxury.
• Demonstrated intimate knowledge and understanding of products and ZEGNA collection.
• Team leadership experience includes coaching operational, technical as well as customer care skills
• Experience with driving performance and achieving results through cross function collaboration.