What are the responsibilities and job description for the Operations Associate position at Zegna?
About Zegna
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.
YOUR OPPORTUNITY
As an Operations Associate for ZEGNA, you will handle all operational duties related to merchandise logistics, particularly incoming and outgoing shipment processing, allocation, and distribution.
Reporting directly to the General Manager, you will partner with management to ensure stock needs and replenishments are in alignment and in accordance with company standards.
This role is based out of our Design District boutique.
How You Will Contribute
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.
YOUR OPPORTUNITY
As an Operations Associate for ZEGNA, you will handle all operational duties related to merchandise logistics, particularly incoming and outgoing shipment processing, allocation, and distribution.
Reporting directly to the General Manager, you will partner with management to ensure stock needs and replenishments are in alignment and in accordance with company standards.
This role is based out of our Design District boutique.
How You Will Contribute
- Process all merchandise transfer requests between stores and ecommerce.
- Coordinate and prioritize daily shipments to maximize efficiency.
- Assist management with daily operations.
- Ensuring the stockroom is clean and organized.
- Reconciling cash/deposit and credit card terminals.
- Point of sale/ringing sales and returns.
- Creating and updating customer profiles while undertaking special CRM projects such as dormant outreach
- Coordinate and manage the alterations process.
- Purchase of all packing related materials, packaging, and general supplies for the store.
- Coordinate with management to pay invoices from vendors.
- Additional projects and administrative support as required.
- Provide customer assistance on the floor as needed.
- 2-3 years in a retail back of house environment
- Passionate, proactive, and open-minded.
- Generates customer delight; ability to operate in fast paced environment.
- Proficient with digital technology.
- Detail oriented with the ability to meet deadlines.
- Excellent written and verbal communication skills.
- Ability to lift up to 30-40 pounds.
- Strong customer service, analytical, and organizational skills
