What are the responsibilities and job description for the Entrance Security Liaison position at Zehnder's of Frankenmuth?
Position: Entrance Security Liaison
Reports to: Assistant Director of Security
Function: Welcome all guests with a smile, address policy violations and assist guests with questions and needs.
Work Performed:
- Maintain a posted position at the entrance security desk
- Greet incoming guests and create positive connections to promote the “community policing” philosophy
- Make sure incoming waterpark guests have a valid wristband/ticket of entry
- Make sure incoming waterpark guests are not bringing in outside food, beverages or glass
- Conduct bag inspections on incoming waterpark guests
- Remain observant of suspicious activity
- Enforce company rules, regulations and policies
- Respond to emergency situations
- Document all security action in the form of case logs and/or case reports
- Testify in court
- Assist or facilitate assistance to guests who have questions, needs or concerns
- Other unspecified tasks as it relates to security and safety
Physical Requirements:
- Must be at least 18 years of age
- Ability to sit and/or stand for long periods of time
- Ability to push, pull and lift 50 pounds
Education Requirements:
- High school diploma or equivalent
Other Requirements:
- Must possess a high level of character, integrity and professionalism
- Ability to interact with guests on a regular basis with high customer service standards
- Ability to work in a fast pace, high stress work environment
- Must be able to work weekends and holidays
- Must be able to pass First Aid and CPR certifications
