What are the responsibilities and job description for the Automotive Business Development Representative/Internet Sales position at Zeigler Auto Group?
Business Development Center Personnel
Summary
This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Zeigler Client Advisors. This position interacts daily with Client Advisors and dealership support staff, as well as sales and service customers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties and responsibilities listed below are not exhaustive and may change from time to time to meet the needs of the business.
Essential Duties
- Handle customer contacts, follow-up, new business development and existing customer retention.
- Receiving and promptly responding to inbound sales calls and internet inquiries.
- Identify client needs and schedule appointments for the sales and/or service department.
- Placing outbound phone calls and emails to potential and existing clientele.
- Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
- Contacting clients prior to their appointment date to confirm their appointment(s).
- Data mining and prospecting for sales and service opportunities.
- Execute follow-up calls and gauge customer satisfaction.
- Attend and participate in department meetings.
Skills & Abilities
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Proficient with Microsoft Office Suite or related software programs.
- Ability to work in a fast paced, deadline-oriented environment.
- Ability to work well as part of a team or group
- Express a positive attitude, exceptional work ethic and a willingness to learn
- Computer literacy, organizational skills, follow-up and typing abilities
Job Type: Full-time
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Des Plaines, IL 60016: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $70,000
