What are the responsibilities and job description for the Sales Order Administrator position at Zeiss Inc?
About Us :
How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location : White Plains, New York - Hybrid. 3 days in office, 2 days remote.
What's the role?
The Sales Order Administrator plays a crucial role in ensuring the efficient and timely handling of Division 1I orders for our RMS Service Group. This position is integral in supporting our Field Service Teams to meet and exceed our customers' service requirements, which include the procurement of consumable products and spare parts. The responsibilities include overseeing all facets of order management, quotation preparation, follow-up activities, processing of credit card transactions, and the supervision of GSA and University accounts. The role requires ensuring precise invoicing in accordance with established Key Performance Indicators (KPIs). Furthermore, the specialist will be responsible for providing telephone support as necessary to ensure uninterrupted service delivery.
Sound Interesting?
Here's what you'll do :
Key Metrics :
- Accurate Sales Order Processing : Ensure all sales orders are processed without errors.
- Sales Order Entry Target : Achieve an average sales order entry timeframe of 1 business day.
- 1-800 Line Service Standards : Achieve the designated performance benchmarks for the 1-800 customer service hotline.
- Professional Communication : Exhibit exemplary email, customer chats, and phone etiquette in all customer interactions.
- Invoice Accuracy Maintenance : Maintain an invoice accuracy rate of 97% or higher.
- Timely Responses : Address emails and part quotation requests within a 24 to 48-hour timeframe.
Key Responsibilities :
Do you qualify?
Working Environment :
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform many other job-related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
The annual pay range for this position is $61,000 - $75,000
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity / specialization / scarcity of talent.
This position is also eligible for a performance bonus.
We have amazing benefits to support you as an employee at ZEISS!
Your ZEISS Recruiting Team :
Holly Greenwood-Mosher
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Salary : $61,000 - $75,000
