What are the responsibilities and job description for the Technical Lead (Telecom) position at Zeitview?
About Us:
Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!
About the Role:
The Technical Lead (Telecom) is responsible for supporting daily operations, driving process improvements, and ensuring high-quality data delivery. This role assists the Analysis Operations Manager in streamlining workflows, addressing customer inquiries, and supporting analysts in adapting to evolving project requirements. The role also involves guiding team members, assigning tasks, and monitoring analysts' performance.
Responsibilities:
- Operational Support & Process Improvements
- Assist with daily operations and enhance workflow efficiency.
- Support the Analysis Operations Manager in optimizing team performance.
- Help analysts navigate shifting requirements and priorities.
- Keep the team lead informed of process and scope changes and assist in monitoring adaptation.
- Customer & Scope Management
- Assist in customer communications regarding scope changes and project updates.
- Ensure seamless coordination between internal teams and clients.
- Quality Control & Rejection Monitoring
- Track and resolve QC issues with appropriate support.
- Sort and monitor QC rejections to ensure timely follow-ups and ownership.
- Analyze QC rejections by gathering data from multiple sources to determine:
- Next steps for resolution.
- Responsible party for corrective actions.
- Urgency and resolution timelines.
- Communicate clearly with the Flight Operations team on recaptures.
- Document resolutions, questions, and concerns with relevant parties.
- Address recurring QC trends proactively to prevent future issues.
- Overall Quality Assurance
- Monitor and maintain high-quality data standards across the team.
- Provide feedback and support corrective actions to enhance quality control.
Qualifications
- Experience: 2-3 years in the telecom field.
- Leadership: 1-3 years of logistical experience and team guidance or leadership, including task assignment and performance management (or Ability to drive results using data to propose and implement operational improvements alongside the Operations Manager.
- Strong independent work skills, including prioritization and problem-solving.
- Ability to work remotely and coordinate effectively within a fully remote workforce.
- Excellent English written and verbal communication skills.
- Interest in technology and drone operations (UAV experience is a plus).
What’s Included:
- Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
- Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents
- 100% paid dental and vision insurance
- Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
- Work-from-home environment: flexibility for employees should be the norm for companies
- Autonomy and upward mobility
- Diverse, equitable, and inclusive culture: a place where your voice matters
Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.
We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.
