What are the responsibilities and job description for the Healthcare Payments Client Success Specialist position at Zelis Payments, part of Zelis?
Join a Growing Healthcare and Financial Technology Company
Zelis, a leading provider of claims cost management and payments optimization solutions, is seeking enthusiastic individuals to join our team. Backed by Parthenon Capital Partners and Bain Capital, Zelis aims to revolutionize the healthcare industry. We are currently looking for dedicated professionals who are passionate about making a difference in the world of healthcare and finance.
Position Overview: Client Service Representative
As a Client Service Representative at Zelis Payments, you will play a vital role in addressing client inquiries and concerns regarding our products and services. This position offers an excellent opportunity to kickstart your career in an engaging and supportive environment. Whether you are looking to advance in client support, management, or beyond, this role provides a solid foundation for growth within the company.
Key Responsibilities
Compensation And Benefits
Zelis offers a competitive compensation package that includes a base salary, incentives, medical, dental, and vision coverage, paid time off, wellness programs, and employee assistance programs. Our call center operates Monday through Friday from 8 a.m. to 7 p.m. EST, with various shifts available and no night or weekend work required. Additionally, we observe eight company holidays throughout the year.
Zelis is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of healthcare and financial technology by applying now!
Employment Type: Full-Time
Zelis, a leading provider of claims cost management and payments optimization solutions, is seeking enthusiastic individuals to join our team. Backed by Parthenon Capital Partners and Bain Capital, Zelis aims to revolutionize the healthcare industry. We are currently looking for dedicated professionals who are passionate about making a difference in the world of healthcare and finance.
Position Overview: Client Service Representative
As a Client Service Representative at Zelis Payments, you will play a vital role in addressing client inquiries and concerns regarding our products and services. This position offers an excellent opportunity to kickstart your career in an engaging and supportive environment. Whether you are looking to advance in client support, management, or beyond, this role provides a solid foundation for growth within the company.
Key Responsibilities
- Answer incoming calls and make outbound calls to clients to address inquiries related to payment and data processes
- Resolve client issues efficiently and promote the use of electronic payment options
- Assist providers with registration processes, web portal setup, and product inquiries
- Demonstrate a strong understanding of Zelis Payments products and company policies
- Provide exceptional customer service and uphold privacy standards
- Strong passion for customer service and assisting others
- Excellent verbal communication skills and telephone etiquette
- Ability to troubleshoot issues and solve problems effectively
- Proficiency in computer systems and technical troubleshooting
- Attention to detail and reliability in work performance
- Comfortable using MS Office applications
- Demonstrate resilience and resourcefulness in customer service scenarios
Compensation And Benefits
Zelis offers a competitive compensation package that includes a base salary, incentives, medical, dental, and vision coverage, paid time off, wellness programs, and employee assistance programs. Our call center operates Monday through Friday from 8 a.m. to 7 p.m. EST, with various shifts available and no night or weekend work required. Additionally, we observe eight company holidays throughout the year.
Zelis is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of healthcare and financial technology by applying now!
Employment Type: Full-Time
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