What are the responsibilities and job description for the Manager, Sales Operations position at Zelis?
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Sales and Revenue Operations Manager will be instrumental in supporting the growth and retention efforts of the Provider Network. This role will focus on optimizing sales processes, improving revenue generation strategies, and enhancing overall operational efficiency. The specialist will provide essential data management and reporting support for the sales team, enabling them to make data-driven decisions and drive revenue growth.
What You’ll Do
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Sales and Revenue Operations Manager will be instrumental in supporting the growth and retention efforts of the Provider Network. This role will focus on optimizing sales processes, improving revenue generation strategies, and enhancing overall operational efficiency. The specialist will provide essential data management and reporting support for the sales team, enabling them to make data-driven decisions and drive revenue growth.
What You’ll Do
- Manage and develop key Sales Operations personnel to deliver data insights for the prioritization and execution of sales initiatives.
- Oversee accurate and up-to-date data within CRM systems (such as Salesforce) to facilitate efficient sales and revenue initiatives.
- Ability to present comprehensive and organized data for key stakeholders to enhance decision-making and reporting.
- Work with cross-functional teams to ensure smooth execution of projects and initiatives.
- Assist in the management and optimization of sales model to improve growth, retention, and overall engagement.
- Support the identification and onboarding of new customers and monitor performance.
- Develop and maintain reports and dashboards to provide visibility into sales and revenue metrics such as Salesforce and SQL.
- Analyze data to identify trends, patterns, and opportunities for improvement in sales performance and revenue generation.
- Provide insights and analytics to assist with special projects, strategic initiatives, or operational issues.
- Support the relationship management and operational processes to ensure seamless provider interactions.
- Help monitor contracts and performance metrics, identifying opportunities for improvement and optimization.
- Track and report on customer performance and engagement.
- Assist in managing key projects related to sales and revenue operations.
- Identify and help address any revenue gaps in recent deals and contracts.
- Manage account suspensions and identify root causes to prevent future occurrences.
- Assist in the development and implementation of improved sales processes, including ensuring proper usage of CRM tools and ensuring the sales team adheres to best practices.
- Provide training and support to sales staff on CRM best practices to ensure smooth and efficient processes.
- 6-8 years of experience in Sales Operations, Revenue Operations, or similar roles.
- 2-3 years in a people leadership role.
- Proficiency in CRM systems and strong reporting capabilities are required; Salesforce experience preferred.
- Experience with SQL for data extraction, manipulation, and reporting is preferred.
- Strong analytical and problem-solving skills.
- Excellent attention to detail with a focus on operational efficiency.
- Ability to work cross-functionally with sales, finance, and provider network teams.
- Strong communication skills for effective stakeholder management.
- Experience in the healthcare or provider network industry is a plus.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
