What are the responsibilities and job description for the Solution Client Manager position at Zelis?
client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth.
Responsibilities
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Responsibilities
- Work as part of a larger team to support our initiatives that promote optimal client health and growth objectives.
- Ensure client updates are completed. Updates include, but are not limited to:
- Change forms, client set up, group updates, report updates.
- Account plan updates, special client notices
- Direct client support for assigned vertical accounts
- Communicate with applicable clients and internal Zelis stakeholders on an as needed basis.
- Manage client information and perform other Client Management activities including but not limited to:
- Salesforce.com CRM activities
- Intelagree contract/addendum requests
- Jira task management, stewardship data requests
- Manage client facing and client reporting needs.
- Deep Understanding of Client Vertical- understands the client’s business, stays updated on external market and competitor trends
- Strong project management skills with the ability to manage multiple projects simultaneously
- Escalation resolution- acts with speed to coordinate with BU and cross-functional teams to deliver on client commitments and ensure high-quality service.
- Excellent communication and interpersonal skills- includes developing key internal relationships and networks to deliver on client outcomes
- Analytical mindset – has the ability to interpret data and make data-driven decisions
- ONE Zelis Collaborator- ability to work collaboratively across BUs and cross-functional teams
- Proficiency in client management software and tools, ensures client data is regularly updated and communicated to internal stakeholders
- Bachelor’s degree in Business or Heath Care Administration or related preferred.
- 5 years in client facing role
- Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus
- Thorough knowledge of Excel, PowerPoint and other MS Suite products
- Experience with SalesForce.com is a plus
- Strong communication skills (written and verbal)
- A passion for digging into the details, investigation and improving client experience
- Ability to manage workload independently in a fast-paced environment with changing priorities
- Self-motivated and able to deliver high-quality results
- Dynamic interpersonal skills that will enable developing strong rapport with clients and internal business partners
- Sense of urgency, ability to multi-task
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
