What are the responsibilities and job description for the Training & Development Manager position at Zelis?
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Training and Development Manager is responsible for designing, developing, and implementing comprehensive sales and client management training programs to enhance the skills and knowledge, ensuring they can effectively achieve sales goals by providing ongoing training on product knowledge, sales techniques, objection handling, and client relationship building, while also assessing training needs and measuring the effectiveness of programs to drive continuous improvement.
What You’ll Do
Key Responsibilities:
Required Skills:
Salesforce, Altify, Articulate Rise360, Teams, SharePoint, Allego, SnagIt, PowerPoint and Workday.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Training and Development Manager is responsible for designing, developing, and implementing comprehensive sales and client management training programs to enhance the skills and knowledge, ensuring they can effectively achieve sales goals by providing ongoing training on product knowledge, sales techniques, objection handling, and client relationship building, while also assessing training needs and measuring the effectiveness of programs to drive continuous improvement.
What You’ll Do
Key Responsibilities:
- Needs Analysis: Conduct thorough assessments to identify specific training needs for the sales and client management teams, including new hires and existing associates.
- Curriculum Development: Design and create comprehensive sales and client management training programs, including onboarding modules, product knowledge training, methodologies, objection handling techniques, and client relationship management strategies.
- Training Delivery: Facilitate training sessions, workshops, and webinars, utilizing various instructional methods like role-playing, simulations, case studies, and e-learning platforms to engage participants.
- Coaching and Mentorship: Provide ongoing coaching and feedback to leaders to reinforce training concepts and address individual development needs.
- Performance Measurement: Track key performance indicators (KPIs) related to sales and client management performance to evaluate the effectiveness of training programs and make necessary adjustments.
- Collaboration: Partner with leaders, SME’s and Marketing to align training initiatives with overall sales strategy and address specific team challenges.
- Stay Updated: Keep up no date of industry trends, best practices in training, and emerging technologies to incorporate into training programs.
Required Skills:
- Strong Sales and Client Management Acumen: Deep understanding of sales processes, methodologies, and client behaviors.
- Instructional Design Expertise: Ability to develop engaging and effective training materials and curriculum.
- Presentation and Facilitation Skills: Excellent communication skills to deliver training sessions with clarity and enthusiasm.
- Leadership and Coaching Skills: Ability to motivate, coach, and provide constructive feedback to associates.
- Analytical Skills: Data-driven approach to assess training effectiveness and identify areas for improvement.
- Adaptability: Flexibility to adjust training programs based on changing market dynamics and business needs.
Salesforce, Altify, Articulate Rise360, Teams, SharePoint, Allego, SnagIt, PowerPoint and Workday.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
