What are the responsibilities and job description for the Hotel Front Desk Associate position at Zell Property Management?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Associate to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing reservations, checking guests in and out, and addressing any inquiries or concerns. The ideal candidate will possess strong communication skills and a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations efficiently, including modifications and cancellations as needed.
- Handle guest inquiries and complaints with professionalism and courtesy, ensuring guest satisfaction.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with phone calls, providing information about rates, availability, and services offered by the hotel.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in a front desk or customer service role is preferred.
- Strong phone etiquette skills to handle inquiries effectively.
- Experience in the hospitality industry or hotel environment is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent interpersonal skills with a focus on guest relations and hospitality management.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Hotel Front Desk Clerk where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time, Seasonal
Pay: $17.00 - $19.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $17 - $19
