Host/Server

Summary:

This position works in a team-oriented, high-volume, fast-paced, customer-centric atmosphere which provides customers with a pleasant and friendly dining experience. Each employee is expected to engage in friendly and polite conversation with every customer who enters the restaurant. This sets the stage for an exceptional dining experience which ensures each guest feels appreciated and valued. Employee in this position is expected to be physically able to perform all of the responsibilities of this position. A host is responsible for greeting customers upon arrival, managing reservations, seating guests at appropriate tables, providing wait times, and generally creating a positive first impression by ensuring a smooth and welcoming entry experience at the restaurant.

Duties and Responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Call out name and number of party when tables become available.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Assist in coordinating reservations and managing the wait list.
• Monitor and manage smooth and efficient table turnover.
• Escort guests to their tables, present menus, and assist with seating arrangements.
• Accommodate special seating requests if possible.
• Take accurate food and beverage orders from guests and enter them into the Square system.
• Make recommendations based on guests' preferences and dietary restrictions.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
• Check on guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Assist with other duties as assigned.

Qualifications and Requirements:

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Be able to work in a standing position for long periods of time.
• Exceptional interpersonal and communication skills to interact effectively with guests and team members.
• Strong organizational and multitasking abilities to handle high-volume situations efficiently.
• Ability to remain calm and composed under pressure, providing excellent service even during busy times.
• Knowledge of restaurant operations and familiarity with reservation systems is a plus.
• A positive and friendly demeanor.
• Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.
• Ability to stand, walk, bend, etc. for extended periods, and lift up to 50 pounds.
• High school diploma or equivalent qualification.

Benefits:

• 30% Percent off one meal a day, $20 and over.
• 15% Percent off one meal a day, $19 and under.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Restaurant: 2 years (Required)

Location:

• Lanham, MD 20706 (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Lanham, MD 20706 (Required)

Ability to Relocate:

• Lanham, MD 20706: Relocate before starting work (Required)

Work Location: In person

Salary : $15