Bilingual Customer Service Rep

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)”

Position: Bilingual Customer Service Rep (Local-REMOTE)

Location: Rancho Cordova, CA (Full address: 3130 Kilgore Road, Rancho Cordova, CA 95670)

Duration: 6 months temp-to-hire!!!

Pay rate: $20/hr on W2

Note:

• Initial Training will be ONSITE, after training, the candidate is allowed to work remotely.
• Work from home will be allowed.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian.
• Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY.

JOB DESCRIPTION:

• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

JOB RESPONSIBILITIES:

• Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.

Job Types: Full-time, Contract

Pay: Up to $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Experience:

• Customer Service: 1 year (Required)
• Phone etiquette (inbound/ outbound calling): 1 year (Required)

Language:

• Bilingual (Required)

Location:

• Rancho Cordova, CA (Required)

Work Location: Remote

Salary : $20