Medical Call Center / Customer Service Representative

OVERVIEW:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished “Call Center/ Customer Service Rep – 100% REMOTE”

Position: Medical Call Center/ Customer Service Representative

Location: Cary, NC (Full address:11800 Weston Parkway, Cary, NC - 27513)

Duration: 4-6 months temp-to-hire!!!

Pay rate: $20/ hr

Note:

• Work Schedule:(Days & Time) : On-Site (potential hybrid): 11800 Weston Parkway, Cary NC 27513
• Mandatory training will be held on-site between 9am – 7pm (schedule to be determined)

JOB DESCRIPTION:

• 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus.
• Strong professional and empathetic verbal and written communication skills.
• Microsoft applications, strong typing, proficient computer navigation

Essential Duties and Responsibilities:

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Job Types: Full-time, Contract

Pay: Up to $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Cary, NC (Required)

Work Location: In person

Salary : $20 - $20