What are the responsibilities and job description for the Bilingual Customer Service Representative position at Zempleo?
OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
- Client will be offering candidates based off the resume hence no interviews.
- Start date: Monday, 03/17/2025 (Orientation & Equipment & Zoom Technical Call)
- Candidates have to go onsite for the first 4-5 weeks of the training at 11050 Olson Dr, Rancho Cordova, CA 95670.
- Candidate should be living within commutable distance or maximum an hour drive from 11050 Olson Dr, Rancho Cordova, CA 95670.
- Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
- Duration of this project would be 6 Months with possible temp-to-hire.
- 4-5 weeks (This depends on how well the class is moving along in training)
- Candidate will be working from home throughout the assignment.
- Equipment's will be provided.
- Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
- Candidate MUST have a reliable home-office environment.
- Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
- Must be Bilingual: English & one of the following -
o Spanish
o Cantonese
o Japanese
o Korean
o Mandarin
o Tagalog
o Thai
o Laotian
RESPONSIBILITIES:
- California HCO is a state program.
- Respond promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
- Maintain a positive, empathetic, and professional attitude toward customers.
REQUIRED QUALIFICATIONS:
- Education: At least HS diploma OR GED. (Proof of education is must)
- Candidate should be living within commutable distance or maximum an hour drive from 11050 Olson Dr, Rancho Cordova, CA 95670.
- Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma industry.
- Must be Bilingual: English & one of the following -
o Spanish
o Cantonese
o Japanese
o Korean
o Mandarin
o Tagalog
o Thai
o Laotian
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Regards,
Jatin Rattan
Senior Recruiter
Job Types: Full-time, Contract
Pay: $20.25 per hour
Shift:
- 8 hour shift
Work Location: Hybrid remote in Rancho Cordova, CA 95670
Salary : $20
