Customer Success Manager - Vancouver

Location: Vancouver

Type: Full-Time

Hybrid role: 3-4 days a week in office 

Salary: $110-116K CAD

About Zen Educate:

Zen Educate is a well-funded, hyper-growth scale-up with significant traction in the US and UK. We are rapidly expanding our team and looking for leaders to launch and scale new US cities and regions. 

Zen is a marketplace platform that connects schools with educators. Schools are in dire need of affordable staffing support - particularly for special education students who have grown as a proportion of the student body since COVID. Educators are also in need of flexible, competitively paid work that helps them break into, stay, and grow their career in education. 

We are on a mission to change the world of education, get students the support that they deserve at a rate that schools can afford, and stop the cycle of persistent educator shortages. Our purpose-built platform dramatically improves system efficiencies and creates a world-class user experience - schools save money, and educators earn more!

This is your chance to join at the ground floor and make a real difference. Your leadership will not only shape the future of Zen Educate but also impact the wider education system. Join us to make an impact on the lives of students and educators.

Responsibilities:

Radical revenue ownership: Lead consistent revenue growth in Minneapolis month over month, and year over year

Strategic leadership: Own the overall end-to-end delivery of Minneapolis-St.Paul’s growth including the strategic planning, hiring, coaching, and launch of new district and charter partnerships (and everything in between) 

Build a high performing team that gets better and better every single month: 

- Build and coach a strong commercial team of Account Managers to continuously improve Cx, product adoption, and grow revenue as a result

- Help create and execute a world-class training and development program 

- Lead a team to delight educators, students, and staff through every interaction

- Start and end every day challenging the status quo

- Equally support and challenge you and your team to grow

Collaborate with other teams critical to your city and team’s success:

- Work hand in hand with Product to build the features and function that your school partners and educators need

- Work closely with our Educator Onboarding and Marketing teams to ensure you are onboarding the right number of educators at the right time to fill both long-term and short-term roles

- Deeply understand Minnesota’s educational requirements at the city, state, and federal level to ensure Zen is compliant 

- Strategize with Sales to launch new school partnerships 

Delight your customers: Foster strategic partnerships with education leaders and key district accounts

Systems and process improvement: Consistently build and iterate on the systems and processes supporting the efficiency and effectiveness of your team

Be hands on: Like any true start-up, no two weeks will be the same. A passion for doing whatever you have to do to get the job done is critical. That includes frequent visits to Minneapolis-St.Paul schools and spending as much in-person time as possible with the team. 

Be an entrepreneur: You are the CEO of your region. Get creative, push back on boundaries, and rewrite the playbook on how to grow your business. 

What We Offer:

Career Progression: We are growing quickly. We are looking for someone ready and eager to progress to higher levels of leadership to lead larger and larger geographical teams. As an early employee and a senior leader, you will play a significant role in shaping the company's strategy and direction, and enjoy these accelerated career growth opportunities as a result.

Social Impact: Join a mission-driven company that is purposely keeping money in the education system, and positively impacting the lives of students and educators. 

Ownership: We expect everyone to ‘Act like an Owner’ as a core value so we make everyone an owner in the business with generous stock option grants.

Learning Environment: Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development, and mentorship from industry leaders. 

What We're Looking For:

Top Performers: Start-ups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets.

Radical ownership: As a City Leader, you will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities. 

Revenue leadership: At least 2 years in a revenue leadership role 

Mastery of managing a portfolio of customer/partner accounts: 2-5 years in a Customer Success Manager, Sales, Partnerships, or Account Manager role

Passion for Education: Share our passion for positively impacting education and making it better, one educator at a time

Strong Bias to Action: Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done 

Grit: You have a history of working hard through hard things. You push through failures and challenges with enthusiasm. 

Coachability: You thrive in a high feedback environment - not only asking for feedback but quickly applying it. 

Work ethic: You do not settle for the status quo. You push yourself and others to hold high standards, and consistently go beyond the call of duty to get the job done. 

Think systematically: You can effectively conceptualize and problem solve in a complex system of schools, educators, and our technology stack. You are energized by challenging problems, and are resourceful in your efforts to solve them.

What's in it for you?

Mission-driven work that you will be proud and excited to talk about

Fun-loving, tight-knit team solving a problem that makes a difference

Travel opportunities across the US 

Competitive salary

Ownership in the company through option grants 

20 days of vacation & 9 federal holidays

Health Insurance

401k

Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

Salary : $110,000 - $116,000