Server

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Job Title:

Server

Reports to: Manager

Status: Non-Exempt

Hours: Part-Time

Job Summary:

Being an ambassador for our restaurant brand by playing a key role in contributing to the smooth operation of the front of the house. Greeting diners and engaging in friendly conversation to cultivate a hospitable welcoming environment while making menu suggestions. Being attentive to the needs of customers, fully meeting their expectations throughout their dining experience by providing exceptional customer service with a pleasant demeanor. Continually attending to diners before and during to insure timely delivery of food and beverages through to payment.

Job Description

Functions and Competencies

· Welcoming and sitting diners comfortably in the dining section, as needed.

· Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.

· Excellent listening skills and detail oriented to meet customers’ requests.

· Knowledgeable of food and beverages on the menu as well as chef specials

· Awareness of menu items availability

· Memorization of the menu.

· Beer, cocktail, and wine knowledge; ability to offer modifications and recommendations to guests and enter into POS.

· Ability to perform proper wine service steps and awareness of safety precautions.

· Provides information to guests to help food and beverage selections and be able to recommend food selections and beverages.

· Explain dishes to guests and clarify any concerns about allergies or styles of food preparation.

· Suggest courses, explaining the chef’s specialties, identifying appropriate beverage pairings.

· Transmits utilizing restaurant software orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.

· Serve patrons with food and beverages in a prompt and efficient manner.

· Refilling guest beverages

· Replenish and stock inventory: napkins, service plates, containers, glassware, and utensils as needed.

· Replenish and fill as needed during service beverages and condiments.

· Maintains dining ambiance with a positive enthusiastic attitude.

· Collaborating with the kitchen and bar staff for prompt and correct delivery of orders

· Keeping guests and kitchen staff informed by noting timing of meal progression.

· Collaborate with other restaurant servers and kitchen and bar staff.

· Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.

· Responds to additional patron requirements by inquiring of needs and observing dining process.

· Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.

· Aid and sets dining room configuration, tables and chairs to meet guests needs

· Deal with complaints or problems with a positive attitude.

· Delivering a memorable dining experience by resolving all customer issues promptly

· Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant

· Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

· Concludes guests dining experience, acknowledging choice of restaurant and inviting patrons to return.

· Accurate recording of tips and tracking of receipts.

· Maintain a clean and sanitary environment.

· Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

· Closing tasks, bussing dishes, sweeping floors, wiping menus and completing next shifts setup.

· Patience and customer-oriented approach.

· Arriving five minutes before shift ready for opening section duties and service.

· Responsible and trustworthy.

· Additional requests as needed for the smooth operation of the shift.

Education and Training:

· High school diploma or equivalent

· Restaurant serving experience

· Experience in cashier duties

· POS Software Experience a plus

ServSafe Certificate valued

Job Types: Full-time, Part-time

Pay: $6.38 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift

Application Question(s):

• What is your daily shift availability?
• Are you available to work January through December months?

Experience:

• Fine dining: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Canton, CT 06019 (Required)

Ability to Relocate:

• Canton, CT 06019: Relocate before starting work (Required)

Work Location: In person

Salary : $6